If your Microsoft Office is installed by click-to-run, you will see the window 'How would you like to repair your Office Programs'. Right-click on Microsoft Word and select Change. On Windows 8, 7, click the Start button and select Control Panel. Select Microsoft Word from the Apps list and select Modify. On Windows 10, right-click the Start button and click Apps and Features. If MS Word is not responding on your Windows 10/8/7 PC when you try to save or open a document, you can start to fix the problem by repairing the Microsoft Word application. Microsoft Word Not Responding When Opening or Saving a Document(Windows)